Parcel2Go.com is one of the leading parcel delivery comparison networks in the UK. It provides its customers with a cheaper alternative of sending items such as small packets and large parcels than the post office. The company is based in the Greater Manchester area, but it helps its customers send items across the UK and internationally. It was established over a decade ago and has grown tremendously over the years, gaining a lot of experience in handling parcels along the way. It has also expanded its range of services over the years to include a full range of national and international destinations with services such as same day, next day, and economy services, collection from its customers’ doors, and drop off services at their over 10000 shops. Additionally, the company has integrated with marketplace websites such as eBay and Amazon to provide their customers with an enhanced experience. The integration provides the company’s customers with two alternative methods of placing their orders, which manually entering the address details or linking to online auctions. It also ensures that customers’ orders go straight to their couriers of choice regardless of the manner in which such orders are made.
E-commerce is very broad and has no clear cut definition. However, it mostly refers to the trade, which is the sales, commerce, and distribution of goods and services by electronic means. It can also be defined as the use of technology to conduct business transactions over the internet. It occurs within and between three groups that are businesses, individuals, and the government. There are four basic market models of e-commerce that are business to business (B2B) model, business to consumer (B2C) model, customer to business (C2B) model, and customer to customer (C2C) model. The B2B model is used for activities between businesses to allow more transparency among the businesses. The B2C model is used for business activities that are consumer oriented while the C2B model is used in business activities where consumers are empowered such that they determine the prices of products and services in the market. Lastly, the C2C model is used for person to person transactions that do not involve businesses.
The current paper analyzes e-commerce as it applies to Parcel2Go.com. It discusses the impacts of e-commerce on the business and its customers and the global impact of e-commerce. It also evaluates the e-commerce system of the company under review, the technical, financial, and legal aspects to consider when designing an e-commerce solution for the business, and the suitability of an e-commerce solution to the business.
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